Where Do We Ship ?

Your order will be shipped from Eyeknow in Penang. Tracking number of your order will be sent to your email once we shipped out your order.

When Can I Expect My Order to Arrive?

The processing time depends on several factors

• Availability of stock
• The duration used to infuse prescription lenses
• Public Holidays
• Postal service interruptions
• For multiple or batch orders, usually the processing will take slightly longer than usual if it involves several prescription lenses to be infused.
• Under normal conditions, we will complete your order within 2 to 7 Workings days after full payment has been made.

Malaysia Delivery (Peninsular & East Malaysia)

FREE delivery nationwide for purchase above RM250. Otherwise, RM8 (Peninsular MY)/ RM13 (East MY) will be charged for each delivery. Estimated delivery time is 2 – 7 working days subject to stock availability.

Self Collect at Top Vision

Self Collect at our optical store is FREE of charge. Collection details will be sent to your email once your order is ready for collection. Please be informed that collection time is from Monday to Sunday, 11am to 9pm.

*Please do not come to collect without receiving WhatsApp from our team.

Location:

Econsave Sungai Jawi
Lot 326, Lorong Industri 7,
14200 Sungai Bakap, Penang.

C-mart Nibong Tebal
Taman Perindustrian Nibong Tebal,
14300 Nibong Tebal, Penang.

Click on the courier below to track your parcel using the tracking number provided.

                  

If you are unsure / unable to track your order, please do not hesitate to drop us an email at [email protected] and we’ll get back to you as soon as we can.